Effective Date: [21 August 2024]
Mercury Air Technic (MAT), a licensed NCAR Part 145 MRO based in Nepal and Dubai, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you interact with us through our websites, services, and communication channels.
We may collect the following types of data:
Personal Information: Name, email address, phone number, company name, job title, and billing details.
Operational & Technical Data: Aircraft details, maintenance history, and compliance records related to MRO services.
Website Data: IP addresses, browser type, and cookies to enhance user experience.
Business Communications: Emails, requests, or inquiries you send us.
To deliver aircraft maintenance and engineering services.
To comply with regulatory and safety standards (e.g., CAA Nepal, DGCA-India).
To respond to inquiries, provide quotes, or manage service contracts.
For internal record keeping and operational efficiency.
To improve our website, services, and customer support.
We may share data with:
Trusted Partners: GMR Aero Technic, Dedalus Aviation, or other approved subcontractors for service delivery.
Regulatory Authorities: When required by law or aviation safety regulations.
IT & Hosting Providers: For secure data storage and communication systems.
We never sell personal information to third parties.
We implement industry-standard security measures (encryption, firewalls, and restricted access) to safeguard your data.
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete personal data.
Object to data processing or request data portability.
Withdraw consent for marketing communications.
To exercise these rights, contact us at [info@mercurymro.com].
We retain data as long as necessary for operational, legal, or regulatory requirements, after which it is securely deleted.
For questions regarding this Privacy Policy, email us at:
info@mercurymro.com